Please note, this position is intended to be a hybrid role based in either Ottawa or Winnipeg.

Position Summary

The Director of Operations leads organizational program operations to ensure efficiency, regulatory compliance, and alignment with the CCES strategic goals. The Director oversees the operational budgeting cycle and plays a key role in program development, including strategic and operational planning, workflow designing and optimizing, growth management, risks mitigation, and the implementation of a financial framework. This position works closely with the program Executive Directors to ensure that operational strategies effectively support program goals and broader organizational priorities. The Director provides strategic and operational guidance to the Human Resources and Finance teams. Additionally, the Director is responsible for establishing and maintaining robust administrative systems - covering insurance, funding report requirements, facilities management, and policy administration.

Duties and Responsibilities

Leadership and Management

  • Develop and maintain operational frameworks that promote efficiency, compliance, and quality service delivery across all programs;
  • Lead the design, implementation, and oversight of program operations to ensure alignment with the organization's strategic goals;
  • Collaborate with the Executive Director, Corporate Services and the program Executives Directors to support strategic planning processes and organizational decision-making;
  • Analyze organizational performance data to inform strategic and operational adjustments;
  • Serve as a member of the CCES Senior Leadership Team to communicate operational updates, process changes, and compliance requirements clearly across teams;
  • Collaborate with the Executive Director, Safe Sport and the Executive Director, Sport Integrity on the development of strategic goals related to operations;
  • Participate in committees and other external meetings as required;
  • Promote a culture of transparency, accountability, and continuous improvement;
  • Provide regular reports to the Executive Director, Corporate Services on operational performance, risks, and strategic initiatives.

Budgeting and Financial Oversight

  • Lead the annual operational budgeting process in collaboration with the Finance team and program leads;
  • Monitor budget execution and ensure appropriate resource allocation to support program priorities;
  • Identify financial risks and opportunities;
  • Implement streamlined financial controls and reporting mechanisms;
  • Support the development of funding proposals and financial reporting to funders.

Program Development and CSSP, CADP, and CPPCM Compliance

  • Lead the development, implementation, and ongoing maintenance of a quality management certification to support organizational excellence and continuous improvement;
  • Support the development and implementation of program strategies, operational plans, and performance indicators;
  • Oversee workflow design and optimization to improve program delivery and service integration;
  • Identify and mitigate risks related to program growth, compliance, and sustainability;
  • Provide leadership in scaling programs and managing operational transitions during periods of growth;
  • With the Executive Director, Safe Sport and the Executive Director, Sport Integrity develop processes and workflows that demonstrate compliance to the Canadian Safe Sport Program (CSSP), Canadian Anti-Doping Program (CADP), and Canadian Program to Prevent Competition Manipulation (CPPCM);
  • Conduct regular internal audits and report to the Executive Director, Corporate Services;
  • Implement a corrective action process to identify non-conformity, determine root causes, propose corrective actions and monitor progress.

Oversight of Human Resources and Finance Teams

  • Provide strategic direction and operational oversight to Human Resources (HR) and Finance leads;
  • Ensure HR policies and practices support recruitment, retention, performance management, and staff development in alignment with organizational needs;
  • Guide financial operations to maintain compliance, efficiency, and fiscal responsibility;
  • Foster collaboration between HR, Finance, and program teams to support seamless operations.

Administrative Systems and Compliance

  • Design, implement, and maintain robust administrative systems to support operational continuity;
  • Ensure compliance with funding agreements, insurance requirements, and regulatory standards;
  • Lead the development and maintenance of organizational policies, procedures, and documentation;
  • Ensure all administrative processes are up to date, accessible, and effectively communicated to relevant staff.

Facilities and Operational Infrastructure

  • Oversee facilities management to ensure a safe, functional, and efficient working environment;
  • Coordinate office infrastructure, leases, equipment needs, and space planning to support operational needs;
  • Ensure appropriate policies and procedures are in place for facility use, maintenance, and emergency response.

General Responsibilities

  • Other duties as assigned by the Executive Director, Corporate Services.

Qualifications and Competencies

  • University degree in the field of management, business administration, finance, or a related field;
  • Minimum of 7 years progressive leadership experience in operations and resource management, along with demonstrated success managing multi-faceted programs across a broad stakeholder sector;
  • Strong understanding of budgeting, forecasting, cost control, and financial reporting;
  • Proven experience in designing and optimizing operational systems, processes, and workflows;
  • Demonstrated ability to scale operations and lead organizational growth or change initiatives;
  • Experience identifying operational efficiency and cost-saving opportunities;
  • Experience in human resources management and sound knowledge of HR best practices and compliance requirements;
  • Proven ability to achieve project goals while leading a team through multiple deliverables in a complex and dynamic environment;
  • Track record of contributing effectively in a team-oriented environment and fostering team success;
  • Demonstrated experience in personnel oversight, including employee development and performance management;
  • Able to work in a collaborative, supportive fashion and bring people together in a way that promotes the organization’s best interests and is in keeping with the CCES’s corporate culture;
  • Professional conduct, sound judgment, and superior leadership skills;
  • Strong interpersonal skills including tact, diplomacy, and the ability to work effectively with other senior colleagues, peers and direct reports;
  • Proficient in MS Word, Excel, PowerPoint, and Outlook;
  • Excellent English verbal and written communication skills;
  • Functional in French language (verbal and written) preferred;
  • Previous experience with or knowledge of the not-for-profit sector is preferred;
  • Knowledge of the sport system is considered an asset;
  • Graduate degree in a relevant field and/or an accounting designation is preferred.

Application Process

Applications for this position should be submitted electronically on Bamboo HR. This role will remain open until July 24, 2025, or until a successful candidate is selected—whichever comes first.

We thank all applicants for their interest but only applicants selected for an interview will be contacted.

Throughout its recruitment process, the CCES is committed to Canada’s linguistic duality and diversity of its people. We welcome expressions of interest from all qualified applicants including Indigenous persons, persons with disabilities, members of visible minority groups, and all gender identities and sexual orientations. Upon request, accommodation will be provided during the hiring process.