The CSSP follows a trauma-informed practice as a foundation for all correspondence and interactions with those intersecting with the program. The framework is made up of guiding principles and practices and a model for communications.
What is trauma-informed practice?
Trauma-informed practice is a strengths-based, people-focused framework rooted in an understanding of, and sensitivity to the impact trauma has on individuals. It emphasizes physical, psychological, and emotional safety for everyone intersecting with or working within the program. Trauma-informed practices creates opportunities for individuals to rebuild a sense of control and empowerment. A successful trauma-informed practice requires an ongoing effort and commitment in addition to an openness to feedback and improvement.
The application of the principles outlined below will vary based on the context in which they are being used. These core principles are adaptable and can be applied to many areas of personal or professional life.
Guiding principles - our values
 | Awareness Understand how trauma impacts physical and mental health, emotions, and behaviours, while considering cultural, gender, and/or historical related issues or experiences that may also be present. |
 | Safety Ensure physical, emotional, and cultural safety for everyone. Maintain a welcoming environment and providing options for methods of communication with the program. |
 | Reliability Provide a consistent, predictable, and timely process. Outline clear timelines, roles, and expectations |
 | Honesty and transparency Share truthful and honest information to promote transparency and foster a sense of trust. |
 | Collaboration and empowerment Work as a team and collaborate within the program and with those intersecting with the program, everyone’s voice is heard and valued. |
 | Compassion, dignity, and respect Be mindful, compassionate, and respectful in all interactions. |