Overview of Position

The Manager, Victim Support, supports and coordinates various aspects of the mental health and support services within the Canadian Safe Sport Program (CSSP). The Manager assists with providing, supporting, and directing participants both within and outside of the CSSP to available services. They will assist in determining the type of support needed, assess available resources, and facilitate connections with external organizations as needed. The Manager will log feedback from victims/survivors and assist in making recommendations to ensure the system and its processes are safe, reliable, and trauma responsive. They will maintain mental health and support services resources, coordinate communication with victims/survivors, and provide support for tailored public awareness campaigns under the CSSP.

Duties and Responsibilities

Mental Health and Support Services

  • Respond to inquiries and requests for services and resources from CSSP participants focusing on reporting persons and/or impacted persons.
  • Assess people’s needs and direct them to the appropriate support services and resources.
  • Liaise with external support services to coordinate referrals and provide information and resources about the CSSP, as needed.
  • Maintain tracking system for referrals to external organizations.
  • Coordinate support to various parties to a CSSP process with the Manager, Support Services, where necessary.
  • Provide administrative support related to third party vendors and filing of agreements.
  • Maintain and assist with updating provincial/territorial mental health and support services with the capacity and expertise for helping victims/survivors.
  • Draft work instructions to ensure clear, transparent, and inclusive criteria and processes for users seeking guidance from the CSSP.
  • Provide logistical and administrative support for international partner relationships and committees related to the CSSP.

Intake and Investigation

  • Provide support to victims/survivors through the intake and investigation processes as needed.
  • Follow timelines under the CSSP Rules when communicating with the reporting person.
  • Track information and communication involving victims/survivors within the database(s).
  • Assist the Senior Manager, Victim Support and Communication, on issues outside of CSSP jurisdiction and with timely follow up with reporting person.

Feedback and CSSP Improvements

  • Contribute to amendments to policies and procedures.
  • Support training of external investigators in maltreatment and trauma-informed practices and escalate participant safety concerns about investigations to senior leadership.
  • Contribute to developing and administering feedback methods for the CSSP, and to recommending improvements to service access processes.
  • Support after care where needed with participants.
  • Assist with the preparation of CSSP reports related to feedback and other matters related to victims/survivors.
  • Track feedback from parties on the external supports and services to which they have been referred.

Communication and Public Awareness

  • Assist with review of website content and other means of communicating with participants.
  • Provide administrative and logistical support related to communications and external public awareness campaigns.

CCES Quality Management System

  • Be aware and knowledgeable of the position’s responsibilities within the Quality Management System.
  • Comply with relevant quality system processes and recommend process changes/revisions as appropriate.
  • Identify potential risks and help identify and manage risk mitigation strategies.
  • Log stakeholder feedback/comments in the Quality Database for tracking and appropriate follow-up.

General Responsibilities

  • Other duties as assigned by the Senior Manager, Victim Support and Communication, and/or the Executive Director, Safe Sport.

Qualifications and Competencies

  • University degree in the field of social work, social sciences, sport or equivalent combination of education and experience.
  • Over one year of on-the-job experience or performing similar duties required.
  • Demonstrated success in managing an intake and preliminary inquiry process.
  • Successful track record of performing effectively in a team setting and driven by team success.
  • Able to work in a collaborative, supportive fashion in a way that promotes the organization’s best interests in keeping with the CCES corporate culture.
  • Knowledge of the greater Canadian sport community.
  • Strong understanding of current ethical issues impacting sport.
  • Professional conduct, sound judgement, and leadership skills.
  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with colleagues, peers, and external parties.
  • Highly conscious and aware of confidentiality and integrity with the ability to manage and interpret sensitive and confidential data.
  • Strong organizational skills, accuracy, and attention to detail are essential.
  • Demonstrated time management, problem solving, and conflict resolution skills.
  • Proficient in MS Word, Excel, PowerPoint, Outlook.
  • Excellent English verbal and written communication skills.
  • French verbal and written communications skills preferred.

Application Submission

Applications for this position should be submitted electronically on Bamboo HR at https://cces.bamboohr.com/careers/57 by 20th January 2025. We thank all applicants for their interest but only applicants selected for an interview will be contacted.

Throughout its recruitment process, the CCES is committed to Canada’s linguistic duality and diversity of its people. We welcome expressions of interest from all qualified applicants including Indigenous persons, persons with disabilities, members of visible minority groups, and all gender identities and sexual orientations. Upon request, accommodation will be provided during the hiring process.